When Processes Becomes More Important Than Results
- Dear Democracy, you have turned into a dysfunctional Bureaucracy Recently, I happened to have a chance conversation with some of the rare good people in the echelons of power in the government and this is what they said ails the state- an overbearing emphasis on the process over and above the result. "Of course, when trying to manage the largest democratic government with its multitude of powers and interests, you can never be unbiased in totality; what is unfavorable to you may be very profitable to someone else," they said. And then there is also the Indian way with a huge tolerance for false negative errors-meaning, we are tolerant of giving benefits to the undeserving in order to ensure all the deserving receive them. So the processes were established ages ago to ensure transparency and safeguard the interests of the larger society. These very same processes set up to protect are now a major hindrance and often fail to do what they are supposed to. Why?